Venix Global Solutions ("we," "us," or "our") is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in strict compliance with India's Digital Personal Data Protection (DPDP) Act, 2023.
1. NFC & QR Routing Data Processing
When end-users interact with our physical hardware by tapping an NFC Smart Card or scanning a QR code, the request triggers a secure 302 temporary redirect through our proprietary routing engine (globalvenix.in/r/).
- Aggregate Analytics: During this routing process, we log standard web metadata (timestamps and browser User-Agent strings) strictly for aggregate performance analytics and click-fraud prevention.
- No PII Collection: The hardware routing engine does not capture, track, or store Personally Identifiable Information (PII) such as IP addresses or location data without explicit consent.
2. WhatsApp API Processing & Consent
Our conversational automation bots operate using the official Meta Cloud API. By voluntarily sending a message to our WhatsApp nodes (or our clients' WhatsApp nodes managed by us), end-users explicitly consent to the automated processing of their inquiries.
Session data, chat history, and submitted media are securely routed to our databases to provide the requested support and service fulfillment. We do not use conversational data for third-party advertising.
3. Data Sovereign Hosting & Cryptographic Security
We take enterprise data security seriously. All captured enterprise data, client profiles, and consumer lead forms are hosted securely on world-class cloud infrastructure provided by Vercel and Supabase.
Data is protected in transit via TLS 1.3 encryption and at rest using standard cryptographic security measures. Our databases employ strict Row Level Security (RLS) policies to ensure that your data is isolated and protected from unauthorized access.
4. Your Rights Under the DPDP Act, 2023
As a Data Principal under Indian law, you possess the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request the erasure of your personal data when it is no longer necessary for the purpose it was collected.
- Withdraw your consent at any time.
5. Contact Us
If you have any questions, grievances, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer at:
Email: hello@globalvenix.in
Address: Khopoli, Raigad, Maharashtra, India